Terms and Conditions

Last updated: October 6, 2026

About these terms

Wild Nomad Elephant Commons LLC (Commons, we, us or our) operates wildnomadelephantcommons.com. Coffee purchases and conservation immersion arrangements are with Commons. Wild Nomad Elephant Foundation (Foundation) is a separate nonprofit organization, and contributions through its donation form are made to the Foundation.

These terms cover website use and retail coffee purchases. Separate terms apply to wholesale arrangements and immersion bookings. Foundation contributions are also subject to the information presented with the relevant donation form. Our Privacy Policy explains how personal information is handled.

Coffee orders and prices

Product descriptions identify the roast, size and format. Tasting notes are guides, and coffee can vary between harvests. Your rights concerning defective, incorrect or misdescribed goods remain unchanged.

Review the items, delivery address, currency, taxes and total at checkout. Prices and availability may change for future purchases without changing an existing order.

Orders are subject to availability. If an availability issue or material listing error affects your order, we will contact you. Substitutions or higher charges require your agreement. If we cancel an order we cannot fulfill, we will notify you and refund the unfulfilled items as required by law.

The coffee store is hosted by Shopify and uses Shopify Network Intelligence. Shopify processes browsing and purchase information, including together with interactions with other merchants and Shopify, to provide enhanced services such as personalization and advertising. Information is shared with Shopify and other providers that may be located in other countries for these services. See our Privacy Policy for details and available privacy choices.

Shipping and order help

We currently ship coffee only to addresses within the contiguous United States. Shipping is free within that service area.

We generally dispatch coffee orders within 1 business day. Business days are Monday through Friday, excluding U.S. postal holidays. This is the time before shipment; carrier transit time is additional.

If we cannot ship within the promised timeframe, we will provide the delay notice, cancellation and refund options, and any request for consent required by law.

For address changes, cancellation requests or delivery problems, email hello@wildnomadelephantcommons.com as soon as possible with your order number. Available changes may depend on whether the order has already shipped.

Refunds and damaged orders

We offer refunds for coffee returns and damaged orders. To request a refund, email hello@wildnomadelephantcommons.com within 30 days after delivery and include your order number. Opened bags are eligible, and you do not need to send the coffee back.

If your order is damaged, defective or incorrect, describe the issue in your message so we can help. After a refund is issued, the time it takes to appear depends on your payment provider.

This policy does not limit any rights or remedies available under applicable consumer law.

Wholesale and conservation immersions

Wholesale inquiries are subject to availability and a separate written agreement. An inquiry does not reserve stock or guarantee a harvest volume, price or import date.

Conservation immersions are offered by Commons separately from the Foundation’s charitable programs. The website accepts inquiries only. Submitting an inquiry does not confirm a booking. Review the separate booking terms for the arrangements, payments, cancellations and other conditions applicable to your trip. Elephant sightings are not guaranteed.

Foundation donations

Donations through the Foundation form are made to Wild Nomad Elephant Foundation. Buying coffee or paying for an immersion is a transaction with Commons and is not a charitable contribution to the Foundation.

The Foundation is recognized as tax-exempt under section 501(c)(3) of the Internal Revenue Code, effective August 10, 2026. Contributions are tax-deductible to the extent permitted by law. Individual circumstances and any benefits received can affect deductibility.

The Foundation uses Zeffy for online giving. Review the donation amount and whether it is one-time or recurring before submitting. Zeffy may suggest a separate optional contribution to support its platform. You can adjust that contribution in the donation form; it is separate from your gift to the Foundation.

Recurring gifts can be managed through your Zeffy donor account. See Zeffy’s recurring-payment instructions. For a donation question or a mistaken or duplicate gift, contact the Foundation using the details below. The coffee refund policy above applies to coffee purchases.

Website use and content

Use the website lawfully. Do not interfere with it, attempt unauthorized access or submit fraudulent or abusive material. Provide accurate information and use only authorized payment methods.

Website materials belong to Commons or their respective owners and licensors. Use them as permitted by law or with the relevant owner’s permission.

Outside links and embedded services may have their own terms and privacy notices. This does not remove Commons’ or the Foundation’s responsibilities for its own products, services or handling of information.

Updates and contact

We will post updates with a revised date. Changes apply prospectively and do not automatically replace the terms applicable to an existing order, booking or donation. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Coffee, website and immersion inquiries: hello@wildnomadelephantcommons.com

Foundation inquiries: foundation@wildnomadelephantcommons.org

Mailing address:
630 NE Killingsworth St
P.O. Box 11511
Portland OR 97211